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  • TeKay Designs specializes in traditional wedding gowns, ethnic bridal gowns, formal wear, and maternity dresses.

  • Formal ethnic fashions that amplify the cultural experience for special occasions.

  • Ethnic fashions can be worn in your daily life and at casual events. At TeKay Designs we help you define your distinguished style.

  • TeKay Designs specializes in custom and ready mady formal ethnic fashions from Africa, India and East Asia.

  • TeKay Designs offers styles and fabrics that gently hug your bump and other curves.

  • TeKay Designs produces original ethnic attire with matching accessories. We have one of a kind necklaces, earrings, bracelets, veils and head pieces that consumers crave.

  • Get your bridesmaid dress in 3 weeks or less! Custom designed in your choice of colors or size. Order online or call to place your order!

  • We provide dresses for weddings, pageants and special occasions in many fabric, color, and size choices.

  • TeKayDesigns.com is at your finger tips 24/7 for online shopping at your convenience. Browse through our vast selection of bridal wear, maternity dresses and formal ethnic fashions.

  • Click to follow us on social networking web sites!

Home About Us Press Bridal & Formal Ethnic Attire Shop Online Sizing Queen Of The Brides Accessories
Sunday 19 November 2017
 
 Frequently Asked Questions (FAQs)

 

Q1. Do you have a catalog?

Answer:

  • We have a catalog produced in 2007 that features select items from our Bridal, Formal, Maternity, African and Ethnic Collection, and Choir Robes. Items produced after 2007 are not featured in the catalog. To view all our items, please view our online shopping cart. To order the 2007 catalog, click here.

Q2. Do you have a retail store?

Answer:

  • We have a showroom in Cypress, Texas (a suburb of Houston) that is open by appointment only. Some items may not be available in our show room. View our online shopping cart for an extensive selection of all our products.

Q3. Can I order a different color than shown on the Order page?

Answer:

  • If you want a different color than shown, please review our Fabric and color choices. For a custom color, select Size: Custom and Color: Custom Color, then enter the fabric color and embroidery color and number in the Comments section of the Order page or Billing page.
  • Click on the hyperlink to view our color chart.

Q4. What are the requirements to be a Wholesaler / Retailer?

Answer: If you would like to be a TeKay Designs retailer or wholesaler, visit our Wholesale Pageand submit a wholesale application. You will receive further instructions via email.

Q5. Can I order with my credit card on the telephone ?

Answer:

  • Yes – Please call toll-free (877) 293-2496 and provide the Product ID, color, size, quantity, billing and shipping information, credit card information, and required delivery date. For custom made clothing, please provide measurements.

Q6. How long will it take for me to receive my order?

Answer:

  • For ready made items, the delivery turnaround is usually specified on the order page which is normally 7 days from order date for delivery within the U.S.A. (unless otherwise specified on the order page). Express mail available for additional fees.
  • Signature required and insurance included with shipping. This excludes catalog items.
  • Custom made products are usually delivered within 2 weeks if made in the U.S. For custom made products made and shipped within the U.S.A., the average turnaround time for delivery on a rush order with express mail payment is 10 days provided all measurements are received with order and/or confirmed in a timely manner. Exceptions apply. We can expedite a custom made rush order for a shorter delivery timeframe as feasible.
  • Custom made items that are shipped from Ghana usually take 6 weeks for delivery. International rush order and express mail available for additional fees with average delivery turnaround time of 4 weeks. Exceptions apply. The customer is responsible for custom duties, fees, and/or taxes on international shipments. International mail incurs additional shipping and handling fee. Majority of our custom made African and ethnic clothing and items with embroidery are made overseas unless ready made and in stock.
  • Rush order and express mail are available for additional fees.

Q7. What is your refund and return policy?

Answer:

For ready made products, exchange or store credit towards purchase of same or another item in stock will be issued for returned merchandise if item is returned within 7 days from delivery date in original condition, undamaged and unworn.

Clearance items are non-refundable however may be exchanged for another item in stock within 7 days from delivery date in original condition, undamaged and unworn. The Special Instructions on Order will usually provide additional details on the item including whether all sales are final. Final / Special Clearance sale items are non-refundable and non-exchangeable. Store credit - no cash refunds.

Custom-made products are non-refundable and non-exchangeable. A custom order is made to measurements provided by customer. All sales are final. The customer is responsible for providing accurate measurements.

Authorization from The Company is required prior to return. All packages should be mailed via insured and prepaid US Mail, Fed Ex or UPS (for your protection and to insure prompt delivery). Shipping and handling fees are not refundable.

Send returns to:
TeKay Designs
Attn: Return Dept.
P.O. Box 692454
Houston, TX 77269

If requested, we will gladly issue a refund or store credit for not delivering on time. For manufacturer's defect, we will gladly correct the defect at no cost to you.

More details on our Policies

Q8. Can you deliver to addresses outside the United States?

Answer:

We ship to addresses in the United States, U.S. military bases, and certain countries in North America, South America and Europe. You can determine if we ship to your address by attempting to place an order. On the Billing page (where you enter your billing and shipping address), the system will display an error message if we do not ship to the country specified. Exceptions apply and you can contact us for clarification (as needed) preferably via email.

Q9. I want to place a custom order. What is the procedure?

Answer:

  • If the item you would like to order is on our shopping cart, you may order online. Please include your personal measurements in the custom measurement form (if available) or in the Comments section of the Order or billing page. You can also send e-mail with the answers to the measurement questionnaire after the order is placed. Your order will be processed after receipt of payment and measurements.
  • There is usually no additional charge for custom made products unless specified on the order page.

Q10. Do you charge extra for rush orders, express mail, custom colors, and/or plus sizes?

  • Rush order and express mail incur an additional charge.
  • US Domestic - Rush Order Fee - Add $25.00
  • US Domestic - Express Mail Fee - Add $25.00
  • International - Rush Order & Express Mail Fee - Add $75.00
  • If a plus size is displayed for a product on our website, we may have embedded the plus size fee into the price of the product. The plus size fee usually ranges from $25.00 to $50.00. Our plus sizes are: 1X (20), 2X (22), and 3X (24).
  • Tall sizes (over 6 feet) may incur an additional fee usually $25.00 depending on the complexity of the style. We will review the measurements and notify you of any additional fees in advance or after the order is placed.
  • We do not normally charge extra for custom colors. However, a custom color fee may be charged based on difficulty sourcing the fabric, trim or embroidery color. We will advise you if this situation exists when processing the order.

Q11. Do you provide refunds for shipping & handling?

Answer:

  • No - Shipping and handling charges are non refundable.

Q12. What forms of payment do you accept?

Answer:

Acceptable forms of payment are:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cashier's Check
  • Money Order
  • Western Union
  • PayPal for eBay orders

Mail cashier's check or money order payable to TeKay Designs and mail to:

TeKay Designs
P.O. Box 692454
Houston TX 77269

Q13. Where should we send returns?

Answer:

Q14. Where are your sizing charts?.

Answer:

Q15. How should I measure myself?

Answer:

Q16. Do you have a color chart?

Answer:

Q17. How can I access your ebay store?

Answer:

  • You can visit our eBay store at http://stores.ebay.com/TeKay-Designs

Q18. I am pregnant and would like to order a maternity dress. When should I place my order?

Answer:

  • For ready made clothing, we suggest that you place your order within 2 to 3 weeks of the date you would like to receive the dress. For elaborate custom made maternity wedding dresses with beaded lace, we advise that you place your order within 4 to 6 weeks of the requested delivery date.
  • Q19. I am pregnant and would like to order a maternity dress. What measurements should I provide if placing an order months in advance?

    Answer:

    • We prefer that you provide your exact measurements and we will advise how many inches to add which is usually 1 to 2 inches to the actual bust and 5 inches to the actual belly measurements for free flowing attire. This will depend on when you are wearing the dress. Exceptions apply for women who are growing faster, carrying twins or multiple babies, planning to wear the dress in third trimester or the last month of pregnancy. We treat each customer's order with care and attention. Measurements are reviewed prior to shipment for custom made products. A representative will contact you if there are any questions about the measurements and/or the order.

    Q20. What services and products do you provide?

    Answer:

    • TeKay Designs Inc. is family-owned and we have been in business since 1998, incorporated in 2001.
    • We specialize in custom and ready made bridal and formal clothing, wedding gowns, maternity wedding gowns, ethnic wedding dresses, african and ethnic clothing, flower girl dresses, bridesmaid attire, grooms and groomsmen clothes, bridal bouquets and jewelry, and choir robes for all sizes including plus, petites, tall and regular sizes.
    • We design for both unusual size and standard size customers including: Regular, Plus, Petite, Tall, Long-legged, etc. Our administrative headquarters is located in Houston, Texas - USA and we have a factory in Ghana, West Africa. We have a showroom in Cypress, Texas (a suburb of Houston) that is open by appointments only.
    • We believe in providing stylish, affordable, and quality clothing including on time delivery and excellent customer service. At our design center, our clothing are carefully hand made to your specifications. Our strong quality control process is an integral part of our successful operation, one which emphasizes quality and high standards of fabric and workmanship.
    • Our company is based on the belief that customer satisfaction is of the utmost importance. Through our dedication to you and positive can-do attitude, we enjoy a high percentage of repeat business and referrals from our valued customers.

    Q21. What is your customer guarantee?

    Answer:

    Our Customer Guarantee

    • At TeKay Designs, your satisfaction is of the utmost importance.
    • Count on us for quality products, on time delivery, and excellent customer service.
    • We will have your order delivered by the due date or in time for your event.
    • Your order will be made with high quality materials and we ensure excellent workmanship. Our master tailors and embroiderers have many years of experience, up to 20 years, so rest assured that your order will be made to high statndards of excellence.
    • For custom made orders, we will make the item to the measurements and specifications provided. Before cutting the fabric, we will verify your measurements to ensure a good fit. This includes comparing your measurements to our standard measurements and following up on deviations or missing measurements.
    • For ready made orders, we will mail you the item shown on the listing page in the Color, Size or measurements listed. We ask that you review our Sizes or measurements provided to ensure a good fit prior to placing your order.
    • We will respond to your inquiries in a timely manner.
    • At TeKay Designs, our goal is to ensure a pleasant ordering experience that will allow you to shop with confidence.

    Q22. How is TeKay Designs Inc. giving back to the community?

    Answer:

    • Products made in the U.S.A. by our talented tailors and seamstresses provide economic support within the U.S.A.
    • In addition, we provide economic and financial support to our tailors and embroiderers in West Africa through our factory in Ghana.
    • Over the years, we have also sponsored many charitable fashion shows and fundraisers including the RASA Fashion Show, the Cuttington University fundraiser, the Virtuous Women Pageant, and the African American Study Group fashion show.

    Rice African Student Fashion Show

    In 2011, TeKay Designs Inc. was one of the sponsors for the Rice African Student Association (RASA) Fashion Show.

    The event was held at Rice Univeristy on April 23, 2011. See testimonial below.

    The careful attention to detail and quality that encompasses TeKay Designs' clothing is simply amazing. The embroidery, designs, material, style, and originality all come together to make one feel truly like a queen when wearing the clothes. At the fashion show, everyone was so impressed in how elegant and fashionable traditional African clothing can be, as well as to how the clothing flatters the variety of the models' shaped, further showing the versatility of TeKay Designs.

    Michelle Sam
    Rice African Fashion Show Coordinator 2011
    Rice University
    Houston, Texas

    Cuttington University Fundraiser

    On behalf of all the members of Cuttington University Alumni Association (CUAA) Region V we extend our thanks and gratitude to Ms. Kimma Wreh for her contributions to the success of the valentine day program held by the region. Your contribution is appreciated by us and we pray God's blessing on you and your family. Thank you and God bless.

    Hawa Golakai, Fashion Show Coordinator

    Virtuous Woman Pageant

    TeKay Designs Gowns were featured at the 2007 Virtuous Woman Pageant. The winner wore an elegant TeKay Designs evening gown. More Information: http://www.prweb.com//releases/2007/3/prweb514207.htm

    Westfield High School (African American Study Group) Fashion Show

    TeKay Designs Inc. sponsored the African Attire fashion show for the Black History program held by Westfield High School African American Study Group on February 24, 2005. See testimonial below.

    As the sponsor of the Westfield High School African American Study Group, I would personally like to thank TeKay Designs for sponsoring our African Attire fashion show for our 2005 Black History program. Many of the faculty and staff were amazed at the magnificence of the clothes that were modeled. They kept asking where we got the clothes from and were full of praise. The students looked absolutely radiant. Seeing the clothes gave everyone such a sense of pride in our African culture. We thank TeKay Designs for helping our program to be a success and taking such a great interest in the community.

    Tamia McEwen
    African American Study Group
    Westfield High School
    Houston, Texas


    Q23. Tell me more about your African and ethnic clothing?

    Answer:

    • We carry an extensive collection of authentic African clothing, ethnic apparel, ethnic arts and crafts, ethnic choir robes and afrocentric accessories. TeKay Designs promotes the rich African culture with a refreshing diversity of upscale and elegant styles!
    • We feature African and ethnic clothing that are carefully hand made by our designers, embroiderers, and tailors in various countries world wide including the U.S., West Africa (Ghana, Cote D'Ivoire, Liberia), Mexico, Brazil and India.
    • Appealing to a global audience, we source rich and hand made fabrics, lace and beaded trim from South America, Asia and Africa.
    • The embroideries on our ethnic attire have been carefully handcrafted and delicately harnessed onto fine fabrics. Ours is functional, prestigious and regal, a testament to what we do for our esteemed customers.
    • There may be slight variations in the fabric, design, and embroidery among items for sale.
    • For instances where the same fabric is not in stock, we will notify you regarding substitute fabric for your order.

    Q24. What do your customers think of you?

    Answer:

    Below are a few of our customer testimonials.

    • I received my dress. Thank you so much for making such a beautiful dress for my special occasion. You will definitely come highly recommended.
      Annette Howard
      Product ID: MTY2

     

    • I received the wedding outfits today. Myself and my fiance are very pleased and satisfied with the outfits. My fiance said that her outfit fitted well, I was not permitted to see her in it until the wedding day, so I could only tell you what she said. (smile) My outfit fits very well too. We are pleased.

      Mark McAulay
      Product ID: TK535A, TK535B

     

    • I just ordered my wedding dress from your company. It came last week and it's beautiful! It fits great and feels great. I can't wait until my day. Thank you for helping to make it a special day!

      Heather
      Product ID TK915B

     

    • Thank you so much for my beautiful outfit, it is simply gorgeous and it fits perfectly. I will for every be grateful for everyone's effort that made this possible. My family and I are starting a business selling desserts my grandmother made for our family. If sweet potato pie is a favorite of you all please let me know because I will personally make and send or bring it to you all, free of charge. You have definitely made my day. God bless each and everyone of you. You will never believe this I found the perfect royal blue shoes to go with my outfit!

      Thank you so much
      Adrianne Anderson
      Product ID TK596rblue

     

    • Just want to thank you for sending my dress in time... it was beautiful, different and just about everyone especially my husband complimented me on it. was comfortable and it helped to make my day a memorable one.

      Thank You so much and keep up the excellent work!

      Thanking You
      Stephan & Latoya
      Product ID BC26

     

    • I received my dress on Wednesday and wore it to the Detroit Auto Show Charity Preview on Friday night. It was great and I am so thankful for all your work. I will recommend TeKay Designs to all I know.

      Thanks, Katherine
      Product ID DSC0222

     

    • Dress received. More beautiful than I had expected or imagined. Fits perfectly. Well worth the price. Thank you so much for saving the day for my daughter's wedding.

      Anne Hummel Terry
      Product ID: MTY2

     

    • To all the Staff at TeKay Designs: Just wanted to send you a note of thanks for all your hard work, care, and attention to my daughter Mary's wedding dress. She was so pleased when she received it and it fit her so well!

      This was my first experience in ordering something over the internet and I was amazed at the personal care and attention you gave us. We are truly grateful.

      Mary simply glowed the day of her wedding and everyone was very pleasantly surprised to find that we had been able to order a dress of such high quality at such a bargain price over the internet and have it fit her so well! I have been singing the praises of TeKay Designs to everyone who has asked me where we got her such a beautiful dress! I look forward to sending you pictures in the near future so that you can finally have a face to put with the beautiful dress you made.

      Sincerely yours,
      Deborah M. Sandefur (dress for Mary Jarvis)

     

    • Overall…the dress was such an extraordinary fit. It was unbelievable to me because I have dealt with so many local designers who have made garments for me that didn't fit at all --- and they measured me in person. …I am quite impressed.

      Regina Lynch Hudson


    • I received my dress yesterday and it is beautiful!!! I was hesitant about ordering a dress that is so important over the web, but you all have been great. Your company has been most impressive, your product is quality and your customer service is prompt and efficient. Again, thank you for all your responses and the beautiful dress which is going to be my wedding gown…!!!

    • Wow...I am so impressed with your response time. I am happy I am ordering through you. I wanted to congratulate you on the quality of your designs and your web page. Thank you for your patience and diligent work. Keep the Good work up!!!!.

    • I was very delighted to view your web site. It is apparent that a lot of work in design and development has gone into your site. Your content is original, the overall design looks great, and your site is easy to navigate. I have book-marked your site and will be back often. Thanks for a truly great service!

    Your Afrocentric clothing is truly beautiful!
    Flexible for multiple uses, yet completely stunning
    in any social situation! Thank you for allowing me
    to dress in a manner showing pride in
    my heritage at a reasonable cost.

    Steven Whitehurst


    I received the wedding outfits today. Myself and my fiance are very pleased and satisfied with the outfits. My fiance said that her outfit fitted well, I was not permitted to see her in it until the wedding day, so I could only tell you what she said. (smile) My outfit fits very well too. We are pleased.

    Mark McAulay
    Product ID: TK535A, TK535B


    Thank you so much for my beautiful outfit, it is simply gorgeous and it fits perfectly. I will for every be grateful for everyone's effort that made this possible. My family and I are starting a business selling desserts my grandmother made for our family. If sweet potato pie is a favorite of you all please let me know because I will personally make and send or bring it to you all, free of charge. You have definitely made my day. God bless each and everyone of you. You will never believe this I found the perfect royal blue shoes to go with my outfit!

    Thank you so much
    Adrianne Anderson
    Product ID TK596rblue

     

 
 
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