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Frequently Asked Questions (FAQs)
Q1. Do you have a catalog?
Answer:
- We have a catalog featuring our Bridal, Formal, Maternity, African
and Ethnic Collection and Choir Robes. To
order the catalog,
click here.
Q2. Do you have a retail store?
Answer:
No, we do not have a retail store. Our designs
are displayed online and on our catalog.
Q3. What are the requirements to be a Wholesaler / Retailer?
Answer:
If you would like to be a TeKay Designs
retailer or wholesaler, visit our
Wholesale page and submit a wholesale application.
You will receive further instructions via email.
Q4. Can I order with my credit card on the telephone ?
Answer:
- Yes – Please call toll-free (877) 293-2496 and provide the
Product ID, color, size, quantity, billing and shipping information,
credit card information, and required delivery date. For custom made clothing, please provide measurements.
Q5. How long will it take for me to receive my order?
Answer:
- The order page will usually indicate the delivery
turnaround for the product id.
- For items in stock (ready-made clothing), the delivery
turnaround is usually specified on the order page which is usually 7
to 10 days
from order date unless otherwise
specified.
- Our average turnaround time on
custom orders made in the U.S.A. is 2 to 3 weeks from date of order
confirmation unless specified otherwise on the website.
- Imported (international) custom made products
usually incur a longer timeframe for delivery 6-8 weeks. Majority
of our African and ethnic clothing and items with embroidery are
made overseas unless ready made and in stock.
- Rush order and express mail are available for additional fees.
Q6. What is your return policy?
Answer:
For ready made products, exchange or store credit towards purchase of same or another item in stock will be issued for returned merchandise if item is returned within
7 days from shipment date in original condition, undamaged and unworn.
Custom-made products are non-refundable and
non-exchangeable. A custom order is made to measurements provided by customer.
All sales are final. The customer is responsible for providing accurate
measurements.
Clearance items are non-refundable however may be
exchanged for another item in stock within 7 days from shipment date in original
condition, undamaged and unworn. The Special
Instructions on Order will specify whether specific clearance and sale items may
be exchanged for another item in stock within 7 days from shipment date in
original condition, undamaged and unworn. Final / Special Clearance sale items
are non-refundable and non-exchangeable. Store credit - no cash refunds.
Authorization from The Company is required prior
to return. All packages should be mailed via insured and prepaid US Mail, Fed Ex or UPS (for your protection and to insure prompt delivery). Shipping and handling fees are not refundable.
Send returns to:
TeKay Designs
Attn: Return Dept.
P.O. Box 692454
Houston, TX 77269
More details on our Policies
Q7. Can you deliver to addresses outside the United States?
Answer:
- We ship to addresses in the United States, U.S. military bases, and certain countries in
North America, South America and Europe. You can determine if we ship to your
address by attempting to place an order. On the Billing page
(where you enter your billing and shipping address), the system will
display an error message if we do not ship to the country specified. Exceptions apply
and you can contact us for clarification (as needed) preferably via
email.
Q8. I want to place a custom order. What is the procedure?
Answer:
-
If the item you would like to order is on our shopping
cart, you may order online. Please include your personal measurements in the
custom measurement form (if available) or in the
Comments section of the Order form. You can also send us an
e-mail with the answers to the
measurement questionnaire below after the order is
placed. Your order will be processed after receipt of payment and measurements.
-
There is usually no additional charge for custom made products unless
specified on the order page.
Q9. Do you charge extra for rush / express orders, custom colors, and/or plus
sizes?
Answer:
- Rush order, express mail, custom color and plus sizes [ 1X (20), 2X
(22), 3X (24) ]
incur an additional charge.
- US
Domestic - Rush Order Fee - Add $25.00
- US
Domestic - Express Mail Fee - Add $25.00
- International
- Rush Order & Express Mail Fee - Add $75.00
- If a plus size is displayed for a product
on our website, we have embedded the plus size fee into the price of
the product. The plus size fee usually ranges from $25.00 to $50.00. Our plus sizes are: 1X (20), 2X (22), and 3X (24).
- Tall sizes (over 6 feet) may incur an
additional fee usually $25.00 depending on the
complexity of the style. We will review the measurements and
notify you of any additional fees in advance or after the order is
placed.
Q10. Do you provide refunds for shipping & handling?
Answer:
- No - Shipping and handling charges are non refundable.
Q11. What forms of payment do you accept?
Answer:
Acceptable forms of payment are:
- Visa (Preferred)
- MasterCard (Preferred)
- American Express (Preferred)
- Discover (Preferred)
- Cashier's Check
- Money Order
- Western Union
Mail cashier's check or money order payable to TeKay Designs and
mail to:
TeKay Designs
P.O. Box 692454
Houston TX 77269
Q12. Where should we send returns?
Answer:
Q13. Where are your sizing charts?.
Answer:
Please review our sizing charts.
Q14. How should I measure myself?
Answer:
Please visit our sizing page for
more information.
Kindly provide accurate measurements in order for the outfit to fit
properly. See our measurement questionnaires below for more
information.
Measurement
Questionnaire For Pregnant Female
Measurement
Questionnaire For Non-Pregnant Female
Measurement Questionnaire For Men
Ladies - How To Measure
Q15. Do you have a color chart?
Answer:
Click on the hyperlink to view our color
chart.
Q16. I am pregnant and would like to order a maternity dress. When should I
place my order?
Answer: We suggest that you place your order within 6 weeks of the date
you would like to receive the dress. For elaborate maternity wedding
dresses with beaded lace, we advise that you place your order within 8 weeks of
the requested delivery date.
Q17. I am pregnant and would like to order a maternity dress. What
measurements should I provide if placing an order months in advance?
Answer: We prefer that you provide your exact measurements and we will
advise how many inches to add which is usually 1 to 2 inches to the actual bust and
5 inches to the actual belly measurements. This will depend on when
you are wearing the dress. Exceptions apply for women
who are growing faster, carrying twins or multiple babies, planning to wear the dress in third
trimester or the last month of pregnancy. We treat each customer's order
with care and attention. Measurements are reviewed prior to
shipment for custom made products. A representative will contact you if
there are any questions about the measurements and/or the order.
Q18. What services and products do you provide?
Answer:
We specialize in custom made and ready made maternity clothing,
bridal and formal wear, evening, African and ethnic apparel, and
choir robes. We cater to individuals, churches, wedding
parties, bride and groom, special occasions, etc.
Q19. Tell me more about your African and ethnic clothing?
Answer:
- We carry an extensive
collection of authentic African clothing, ethnic apparel, ethnic arts and crafts,
and afrocentric accessories. TeKay Designs promotes the rich African culture with a refreshing diversity of
upscale and elegant styles!
- We feature African and ethnic
clothing that are carefully hand made by our designers, embroiderers, and tailors
in various countries world wide including the U.S., West Africa (Ghana, Cote D'Ivoire,
Liberia),
Mexico, Brazil and India.
- Appealing to a global audience, we source
rich and hand made fabrics, lace and beaded trim from South America, Asia
and Africa.
- The embroideries on our ethnic attire have been carefully
handcrafted and delicately harnessed onto fine fabrics. Ours is
functional, prestigious and regal, a testament to what we do for our
esteemed customers.
- There may be slight
variations in the fabric, design, and embroidery among items for sale.
-
For instances where the same fabric is not in stock, we will notify you
regarding substitute fabric for your order.
Q20. How is TeKay Designs Inc. giving back to the community?
Answer:
TeKay Designs Inc. sponsored the African Attire fashion show for the
2005 Black History program held by Westfield High School African
American Study Group on February 24, 2005. See testimonial
below.
As the sponsor of the Westfield High School
African American Study Group, I would personally like to thank TeKay
Designs for sponsoring our African Attire fashion show for our 2005
Black History program. Many of the faculty and staff were amazed at
the magnificence of the clothes that
were modeled. They kept asking where we got the clothes from and
were full of praise. The students looked absolutely radiant. Seeing
the clothes gave everyone such a sense of pride in our African
culture. We thank TeKay Designs for helping our program to be a
success and taking such a great interest in the community.
Tamia McEwen
African American Study Group
Westfield High School
Houston, Texas
Q21. What do your customers think of you?
Answer:
Below are a few of our customer testimonials.
-
I just
ordered my wedding dress from your company. It came last week
and it's beautiful! It fits great and feels great. I can't
wait until my day. Thank
you for helping to make it a special day!
- Thank
you so much for my beautiful outfit, it is simply gorgeous and it
fits perfectly. I will for every be grateful for everyone's
effort that made this possible. My family and I are starting a
business selling desserts my grandmother made for our family. If sweet
potato pie is a favorite of you all please let me know because I will
personally make and send or bring it to you all, free of charge. You
have definitely made my day. God bless each and everyone of you.
You will never believe this I found the perfect royal blue shoes to go
with my outfit!
Thank you so much Adrianne Anderson Product ID
TK596rblue
- Just want to thank you for sending my dress in time... it was
beautiful, different and just about everyone especially my husband
complimented me on it. was comfortable and it helped to make
my day a memorable one.
Thank You so much and keep up the excellent work!
Thanking You Stephan & Latoya Product ID
BC26
- I received my dress on Wednesday and wore it
to the Detroit Auto Show Charity Preview on Friday night. It was
great and I am so thankful for all your work. I will recommend TeKay
Designs to all I know.
Thanks, Katherine Product ID
DSC0222
-
Dress
received. More beautiful than I had expected or imagined.
Fits perfectly. Well worth the price. Thank you so much for
saving the day for my daughter's wedding.
Anne Hummel Terry Product ID: MTY2
- To all the Staff at TeKay Designs: Just wanted to send you a note of thanks for all your hard work, care, and attention to my daughter Mary's wedding dress. She was so pleased when she received it and it fit her so well!
This was my first experience in ordering something over the internet and I was amazed at the personal care and attention you gave us. We are
truly grateful.
Mary simply glowed the day of her wedding and everyone was very pleasantly surprised to find that we had been able to order a dress of such high quality at such a
bargain price over the internet and have it fit her so well! I have been
singing the praises of TeKay Designs to everyone who has asked me where we got her such a beautiful dress! I look forward to sending you pictures in the near future so that you can finally have a face to put with the beautiful dress
you made.
Sincerely yours,
Deborah M. Sandefur (dress for Mary Jarvis)
- Overall
the dress was such an extraordinary fit. It was
unbelievable to me because I have dealt with so many local
designers who have made garments for me that didn't fit at all ---
and they measured me in person.
I am quite impressed.
Regina Lynch Hudson
- I received my dress yesterday and it is beautiful!!! I was
hesitant about ordering a dress that is so important over the web,
but you all have been great. Your company has been most
impressive, your product is quality and your customer service is
prompt and efficient. Again, thank you for all your responses and
the beautiful dress which is going to be my wedding gown
!!!
- Wow...I am so impressed with your response time. I am happy I am
ordering through you. I wanted to congratulate you on the quality
of your designs and your web page. Thank you for your patience and
diligent work. Keep the Good work up!!!!.
- I was very delighted to view your web site. It is apparent that
a lot of work in design and development has gone into your site.
Your content is original, the overall design looks great, and your
site is easy to navigate. I have book-marked your site and will be
back often. Thanks for a truly great service!
Your
Afrocentric clothing is truly beautiful!
Flexible for multiple uses, yet completely stunning
in any social situation! Thank you for allowing me
to dress in a manner showing pride in my
heritage at a reasonable cost.
Steven Whitehurst
I received the
wedding outfits today. Myself and my fiance are very pleased and satisfied
with the outfits. My fiance said that her outfit fitted well, I was not
permitted to see her in it until the wedding day, so I could only tell you
what she said. (smile) My outfit fits very well too. We are pleased.
Mark McAulay
Product ID: TK535A, TK535B
Thank
you so much for my beautiful outfit, it is simply gorgeous and it
fits perfectly. I will for every be grateful for everyone's
effort that made this possible. My family and I are starting a
business selling desserts my grandmother made for our family. If sweet
potato pie is a favorite of you all please let me know because I will
personally make and send or bring it to you all, free of charge. You
have definitely made my day. God bless each and everyone of you.
You will never believe this I found the perfect royal blue shoes to go
with my outfit!
Thank you so much
Adrianne Anderson
Product ID TK596rblue
General Information:
feedback@tk-designs.com.
Copyright © 2007 TeKay Designs, Inc. All rights reserved.
Any
redistribution or reproduction of any materials herein is strictly
prohibited. The use of this site, and the terms and conditions for our
providing information, is governed by our Policies
& Disclaimer. By using this site, you acknowledge that you
have read our Policies & Disclaimer
and that you accept and will be bound by the terms thereof.
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